Going to Summit Mall is bad enough! They need to level this dump already. I had put off this visit to the "Genius Bar" at the Apple store since April 2015, that's how much I detest this place. I needed the plasma screen replaced after dropping it off a chair at the airport and broke down today and popped in (without a reservation) I understand how risky that is and fully understood why there was a 2 hr. wait. I will never understand why there are 20+ employees on the floor and yet there is always a wait to speak to someone. One person to greet you, one to sign you in blah, blah, blah! There has to be a more efficient system. On top of that, the annoying and pretentious employees in t-shirts.. Enough already Apple!! Love your products, but will be taking my business to Quadstar in Broadview Heights..