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  • (Vegas Locals) My wife and I decided to try a different All-You-Can-Eat Korean barbecue and we were in for a surprise and pretty much ended up getting the worst customer service we've ever experienced. Dae Jang Keum (DJK) Korean barbecue at Spring Mountain is a 24/7 Korean BBQ who for what we know just added an "AYCE" option on their services. I'll just start this review with the PROS; first off their place is a bit spacious and seating/tables are huge and comfortable, secondly a few of the meat choices are USDA certified meat so you could guarantee the tenderness and juiciness of them and lastly is the fact that they're 24 hours and wait times are quick. ********************* But sadly, here are the CONS. As I mentioned this is an All You Can Eat restaurant and as most or all of us know that there are waitresses that takes your order and brings them to you. Well this waitress started off by greeting us with a frown on her face. Sure, I know that we're not Koreans and I understand that there might be a language barrier of some sort but the least you could do is try. My wife and I are not perfect but I could say that we treat others nicely and with utmost respect but that is far from what we got from them. This particular lady pushes our dishes away when she lays the other plates that we ordered and there are even times where she just pretty much almost just drops it on our table. Nearly everything that you request to her, she always have a *SIGH type of expression where she seems to get annoyed or she completely just doesn't care. After a while, we got tired of how she was treating us so we just asked another waitresses' help and surely that didn't help. This other lady kept on insisting that we have to finish a piece (literally 1 tiny baby octopus) before we could order anything else and she threatened us that we would have to pay for left overs (we're talking about a 2 1/2 inch baby octopus). My wife and I just looked at each other confused and wondering why are we being treated like this. So After finishing that we asked if we could order and she literally looked everywhere for that damn octopus and made sure we ate it. That was just flat out frustrating. Then she puts on a fake smile and sarcastically asked us what we want. Julie and Hailey were the the name badges that they were wearing (I'm sure those aren't there real names). I saw a total of 4 waitresses on our time there. I don't want to get the others in trouble, and I don't want to have to drop names as well but I'm left with no choice because I need protect the character of the other waitresses that we didn't have dealings with. ********************** Service in this place is TERRIBLE. Prices based on their menu (available meat choices/side dishes) are inflated and expensive compared to other similar restaurants. We also looked after receiving such horrible service in YELP to see how other's experiences went and you'll see how we weren't the only ones who complained. *********I DO NOT recommend this place at all and I guarantee that we would NEVER come back.********* If you have any questions regarding the review or would like any other recommendations on where to go, please feel free and shoot me a message and I would gladly point you to the right direction. Thanks !
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