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  • To say the experience was horrible is not being over-dramatic. To begin, we were seated in the same room as a 'tea party' with only two empty tables - for the two of us and another couple (the rest of the tables in the room were for the party and full) and it was uncomfortable. We waited 10 minutes after being seated to be greeted, we ordered our food and drinks (non-alcoholic) since we had plenty of time to look over the menu. After 15 minutes, still no drinks or server to wave down and our food arrived. The runner dropped it (didn't ask if we needed anything and left) - not to mention he set the food in the center of the table not asking what dish belonged to who. Still no drinks, silverware or server to be flagged so we waited for ten minutes and finally received our drinks after we almost had to trip a server. We the asked for silverware and 5 minutes later it arrived. Almost 15 minutes we could finally eat. (Yes, we could have physically got up and asked someone, but that seems tacky to me). We weren't asked if we needed anything else - and next time we saw the waiter he asked if we needed dessert - after declining, he dropped the check. The check sat on the table, visibly ready, for another ten minutes until a very nice waitress came up and apologized for the delay profusely and finished the check. The food was cold by the time we were able to eat but seemed decent. I had the fish and chips (no vinegar offered or available) and it was just okay. My friend had the Pate and it was served in an extremely odd presentation with no explanation. Not one person (except the nice waitress, Viviana) apologized for their horrible and unprofessional service. I would prefer to give zero stars, but Viviana herself deserves 5 starts, so I will give the place one. Shameful.
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