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About: http://data.yelp.com/Review/id/cTvo609Xn9ZGBW9HZjSZGQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-02 00:00:00 (xsd:dateTime)
itemReviewed	Roberto's Taco Shop
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	The cooks get a 5 star but the cashier and one lady cook gets negative stars!!! First time I came here I got the burrito combo with rice and beans I asked the bull nose piercing girl if she can add the rice and beans to my burrito and she said yes for 5$ more! I mean she must think I'm and idiot of some sort but I come to Robertos all the time and different locations and I've never had a problem until I came here. I starting coming to this location because it's close to work so I decided to call and order over the phone and the girl hung up on me! I called again and she said to call back in 10 minutes because she was mixing the salsas which makes 0 sense so she hangs up on me again! I called her back and I told her you know what what's the point of having a phone if you're going to hang up on your customers I'm going on my lunch and I need my food ready to pick up in 15 minutes. I was speaking English the whole time so when I show up The restaurant some humongous lady like tall like a giraffe says in Spanish " Esa es la pinche perra que estaba marcando! " the girl with the nose piercing asked if I had called and I said yes and she tells the girls in the back yes it was her and they proceed to call me a B' and other names as if I couldn't understand! They made my lengua burrito horrible I wish I had pictures to show, it was practically a taco with a hand load of onion. I asked for a manager she said they're only there in the morning. I said ok and by the way tell your lovely coworker that if she has a issue with her job maybe she should find something she likes and have her stop taking out her anger on customers and let her know I speak Spanish too! The cashier didn't say one word After this incident I was really upset and trying to reach a manager and no one knows who the manager is apparently these people just hire themselves and don't know who pays them. I still come back to this location from time to time only at night when the guys are there they seem to be the only ones who are respectful and have great customer service. So I come back a few weeks later and the cashier with the bull ring on her nose was there. She hates speaking Spanish and works at a MEXICAN restaurant and talks a bunch of b.s with the Mexican cooks, makes no sense anyways I ordered two shredded tostadas with sour cream. Take in mind they cost 2.75 each and she's trying to charge $10 and some change because BEANS AND SOUR CREAM are extra. I asked her why are you charging me almost 11$ when it should be about 6/7 she said because beans and sour cream are extra I said well I hope I'm getting a whole casserole of beans and sour cream for that price! She INSISTED that the menu above her was incorrect and that the paper one was right! I told her " no! if you're Mexican you know a tostada comes with beans!! " no questions asked she said " Oh I'll take off that charge for you! " Mmm of course you are because a tostada comes with beans you silly goose don't try to act as if you're doing me a favor!!! I then told her well maybe a manager needs to know so they can fix the menu above you since it's incorrect she of coursed ignored and charged me my food and went to the corner to text on her phone. I told her there was no salsa verde and she keep texting and ignored me didn't even acknowledge me with an ok. She later came out with a bucket of salsa dumped it, left the mess there and went back to texting as if everything was ok! I work with customers 40 + hrs a week and let me tell you as irritating and annoying some people can be you always have to maintain calm! If I cussed her out or was rude I would sincerely understand there comments and facial expressions but seriously this happens 50% of the time and not just with me with my co workers as well who go there 3/7 days of the week!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brenda

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