The problem was solved. I was very satisfied with the result. However, one thing I was not happy about was the technician/or someone left a big mess on my back door handle. I would not believe what they have left behind to the door handle; oil grease was all over. I am a very reasonable customer, I treat people very fairly, I believe. I would not exaggerate if it wasn't true. If need be, I can send a picture of my door handle to prove it. However, the overall experience was definitely great, friendly and courteous staff. I would have given a 10 if the oil grease wasn't left behind...now I need to figure out how to get rid of it :(