I went to this store last week to sign up for cable. I currently have internet with Cox. I was told it would be $39 total a month since I'm an existing customer. Then the guy told me I could pick one of three things for free: DVR, HBO, or an internet upgrade. It was printed on a piece of paper for the free options. I went in later that week to ask a question and a different guy talked to me. He told me that the cable box was an additional $8.50 a month (this was never ever mentioned!!!) and that DVR was an extra $12.50. The first guy happened to be working and I said that wasn't what he told me. He mumbled something and went to go hide in the back room. He had previously specifically pick out the free option. This is total fraud to lie to get commission and pretend like they never said it and suspiciously they no longer had the paper with the free options listed. I decided to still get it installed since I want to watch TV but the tech that came out was there 3 hours and did not figure out how to install it correctly and wasted our whole day. Some channels wouldn't come in and it wouldn't display correctly on the screen. Nobody in the store apologized for their lies and I still can't even watch TV anyway. Go with a different company.