Past experiences have been okay, nothing spectacular. There's some nice employees, but mostly rude, unhappy employees. The past 2 visits were probably enough for me to finally make a commitment to a new store (Robert at the Ray and Rural store is amazing). But at the McClintock and Guadalupe store there's a short dark haired woman always there to greet you with a scowl, and a man Gina that has terrible customer service. I decided to try the garlic & herb smear which was so disgusting, and had the worst texture, so I asked to exchange it for the one I shoulvde gotten in the first place. But Gina was making unnecessary remarks and laughing because we bought the tub on Monday, unfortunately opened and tried it on Wednesday, and came in Saturday because it was Thanksgiving and Black Friday. We even wasted two bagels because my sister and I didn't think we had to try it first, and he says we used almost half the tub. AND four weeks prior to this, we asked for 5 cranberry bagels and they gave us 5 cinnamon raisin instead. How does that even happen?!? #LookOutForTheManGina