I went to Earl of Sandwich in Las Vegas and their food was so AMAZING that I just HAD to go to the one in Tempe when I got back home to Arizona! I said that to explain that I wanted to relive the WONDERFUL experience that I had in Vegas....but on a Sunday afternoon in Arizona with my family.
When we walked in, no hello. No acknowledgment that we came in. They stared at us with straight faces like we interrupted a juicy conversation they were having. My husband walked to the back, because he had to use the restroom due to us having to walk far because the parking is terrible in this area due to it being the college area of Tempe.
I asked the manager in the black shirt with the red hair for the code to the bathroom and she said "bathrooms are only for customers" I said "We're eating here" and then I smiled expecting her to give me the code. She rolled her eyes and said "Well are you gonna BUY SOMETHING?!!!" and I said "Well me buying something WOULD technically make me a customer, now wouldn't it?" She rolled her eyes again....I asked for the bathroom code and she finally yelled it to me. Now see.... I could have turned around and walked out or cursed her out but I didn't want to change the positive energy we had at the time. I spent close to $61 for 5 people and got no thank you or ANYTHING.
Don't assume that I am not a customer. Don't assume I don't have money. How much does it cost to be nice? Not a dime. I would like to be contacted about this. I don't want anyone else to have the same terrible experience.
The food was amazing just like Las Vegas. But I will NEVER come back to this location. I will just wait to get it from Vegas.
She needs to be FIRED.