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| - The good: prompt response for a reservation, great wine, good atmosphere, good service (subject to what follows), good crowd and the food was okay.
Where the Citizen went wrong was at the end of the evening when we received our bill. Our server told us at the beginning that she wouldn't be able to split the bill, so we were aware. Fine, this is annoying, but we're all capable of figuring out the bill at the end of the night. When the bill arrived, it was wrong. If there was one mistake, then we could overlook it and be fine, but there were multiple additions to our bill. Actually, $165 extra dollars worth of food put onto our bill. We pointed it out to our server and she changed it right away and apologized, but how does that kind of a mistake happen? We literally had to go around our table with everyone checking off what they had so that we could see all the extras that were put onto the bill. If it is not possible to split a bill for a table, then at the VERY least, you have to make sure that it's right so that your customers don't have to go through it in painful detail.
One of my friends explained what happened to a manager at the front desk afterwards so that he was aware. Instead of listening to what the complaint was, he interrupted and told my friend that it was the gratuity charge built into the bill.
The Citizen is new and i'm sure it is still working out all of the kinks, but it is definitely going to have to work on the details (accurate bills) and the managerial service (at least pretend like you're listening and doing something about the issue). In an area where there are a hundred different options for food and drinks, the Citizen won't be at the top of my list.
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