I'm so disappointed in the decline of this restaurant. I once loved the food here. But my last experience was so bad that I haven't been back. We came for lunch and the place was nearly empty (that should have alerted me. Normally it was at least half full a few minutes after opening.) We ordered. I'd brought a friend who loved Indian food and hadn't discovered this place. She was very excited about coming and the free Chai. After ordering we walked over to the Chai station and drew two cups. Ugh. It was watery, milky and bitter. It tasted old and not at all up to their normal standard. I mentioned the poor quality to the server, who was really trying to be helpful. I even went over and got her a cup and she couldn't drink it. She went to the back and come out and said, "The cook's don't want to make a fresh batch." Whaaa? So we dumped the chai and waited for our food. I ordered the Chicken Tandoori with garlic Naan and my friend had the Chicken Tikka Salad and we waited. And waited. And waited. You could hear arguing for the kitchen. Not a good sign. The server avoided us. After 45 minutes I called her over. She said the food for coming. I drank a lot of water while waiting so off to the bathroom and on my way I pass a staff member leaning over a counter eating his lunch. They just opened!? They had customers!? When the food finally arrived it is...meh...not the quality I was accustomed to and not the place I'd bring anyone else for sure. This visit was on March 15, 2012. I haven't been back since to a place that was once a regular once a month stop. Oh yeah. And my friend hasn't been back either. I honestly think it has a big management problem.