Very upscale compared to most places I've been. First off I was a walk-in and there was no wait. Secondly they were very professional and the facility was very nicely decorated. Third, they offered me a beverage (it seems like a small thing, but I've never been asked that, and little things go a long way)! And then I came in just a little before close and the gal didn't rush my pedicure...she took her time even if it meant closing late. Very impressed, and I will definitely be back!