There's a certain level of customer service many assume will receive when shopping luxury. It's always a tale of two stories- a horrible shopping experience with snooty salespeople or an experience so lovely that you literally are mentally planning your next trip to the store. My experience here was the latter and I left on cloud nine. No one appreciates spending a decent penny and not being valued for their time or worth.
Many of us who shop in luxury can immediately recall a certain Pretty Woman story at one point where you left so annoyed that they overlooked you and provided you such crappy service.
David Yurman at The Forum Shops displayed a class of customer service that once again reminded me why I'm addicted to shopping in Vegas.
As I was wearing a very casual outfit with some anti-bright hangover sunglasses, I figured it was time to have a "Treat Yo Self" Day as Tom and Donna from Parks & Rec would say.
After a day spent of shopping I was immediately attracted to their store as a moth is to a bright light. Upon entrance of the store I was greeted by multiple sales people and felt welcomed. A lovely associate asked me what I was looking for and directed me to the proper cases.
Within the five minutes I was there my bags were picked up from me for them to hold onto, a beverage was in my hand (water for those who are curious), and a selection of men's bracelets for me to look at. The sales lady pretty much read my mind and knew what type of jewelry piece I was looking for from my description and gave me her honest opinion. As much as it pained me to realize it, she was correct that my first choice was too busy on me. Luckily the piece I selected was perfect and worked out just as well.
As I informed her I was shopping for my birthday gift she smiled and asked if I had any special plans or needed any recommendations. It was as if Yelp came to life and was situated right in front of me. The packaging and display of their craftsmanship was beautiful and a special touch to their closing ceremony.
Overall I had a grand experience and will grab another piece here when I make a trip back to Sin City!