Bertha is the absolute best at what she does. It can be very intimidating for a man to get a waxing when it comes to unwanted back hair chest hair or shoulder and arms hair. Bertha takes her time and explains the whole process and puts you at ease. She also explains how to treat the waxed areas and what to expect. I have had waxing done in the past with the big name spa's and had such a less than manly or miserable experience.. I never went back. I can honestly say that with her prices and experience. . I will definitely go back on regular basis.