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| - THIS IS NOT AS SAFE AS IT SEEMS.
Do not ride their horse named Snip at this Ranch. My sister was thrown off this horse on our 90-minute tour on Jan. 3, 2014. Their inexperienced tour guide did not offer my sister any help (no first aid, no lending a hand to help) as she was on the ground with scratches/bruises, and her camera, smartphone and water bottle were thrown far away into the bushes. Below are details from our complaint filed with the Better Business Bureau for your reference:
SUMMARY OF OUR COMPLAINT:
1. MacDonalds Ranch offered my sister to ride on a horse named Snip that seemed ill-tamed and ill-suited for tourists, leading to injury to my sister who was thrown off the horse. Her arms and torso were scratched up and bruised, and her camera also broke as a result.
2. Les, our tour guide hired by MacDonalds Ranch, lacked obvious safety training and experience. He did not provide first aid and did not even offer a lending hand to my sister to get up from the ground after being thrown off the horse Snip, who was startled by Les as he approached with his horse to my sister (who was stopped/ stationary on Snip when Les approached).
3. Management seemed negligent in providing safety training to its hired tour guides, and in providing safety instructions to tour participants. We were only told how to tell the horse to move forward and to tell it to go left/right. When we complained at the end, the owner offered no apology and only refunded our Travelzoo ticket voucher prices (but we had to initiate contact with Travelzoo to get the refund).
DETAILS OF COMPLAINT:
My sister and I went on a 12:30p.m. horseback riding tour with MacDonalds Ranch guide named Les on Jan. 3, 2014. There were at least six other participants in our tour to serve as witness. My sister was fitted onto the horse named Snip. Halfway through the ride, Les stopped in front of a 500-year-old saguaro cactus, and offered to take pictures for everyone in our group. My sister and I stopped next to each other on our horses. We were stationary, and Les approached us by riding his horse over in attempt to grab my sister's Sony camera for pictures. Upon seeing Les' approach, my sister's horse Snip suddenly backed up and stood up, throwing my sister off the horse. My sister fell hard on the ground and received numerous scratches and bruises on her arms and along her torso area. Her camera's lens broke as a result. Her smartphone was thrown far away, and she was told by Les to go and retrieve it from a faraway bush by herself.
This whole time, Les offered no help at all: no first aid, and no lending a hand to help my sister get up from the ground and pick up her belongings which became scattered all over the bushes surrounding us. He also never got off his horse to help my sister. It was only at the end after my sister picked herself up, dusted herself off, and retrieved her smartphone that finally did Les get off his horse - but he only did so because he needed to get my sister back on the same horse to ride back to the main office.
Throughout this whole process, my sister and I, as with everyone in the group, were very quiet as we were all shocked by my sister's fall to know what to do or say. To us, Les seemed inexperienced with safety protocol, and did not exhibit any knowledge of first aid at all. As a final note, we never got any safety instruction from the start of our horseback riding tour. We were only told how to tell the horse to go forward and how to direct it to turn left or right. This suggests a management oversight in providing safety training to its tour guides and safety instructions to participants.
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