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| - This review is for the Beach/Pool only, not the actual hotel. Pool/Beach area was CROWDED beyond belief! It was insane. There is no reason that a hotel of this quality and expense shouldn't have enough chairs and enough space for all of the guests. And yet, every single day of our 5 day trip my husband and I had to pace the area stalking, waiting for chairs, finally asking other guests if they were using chairs or not.
Rules were randomly enforced by various lifeguards. On Friday afternoon, guests were allowed to have beers and drinks in the pool, and on Saturday afternoon, they were not. In the Lazy River area, lifeguards were extremely strict about all of the guests "moving" with the current. No guests were allowed to stand or sit in the stairs areas. In the wave pool, the lifeguards insisted that everyone in the water must be deeper than a blue line on the bottom of the pool. Their reasoning for this? "Health codes" which makes no sense to me and I was a professional lifeguard for 10 years.
Food and drink service from the poolside servers/waitresses was very spotty. Some days it was quick even when extremely crowded. Other days it took almost 2 hours! That's inexcusable! Especially when the waitress admitted that she forgot to put our order in and was extremely apologetic, but that was it. In any restaurant who makes its customers wait 2 hours and that is a result of a waitress error, we should have at least been offered our food for free or a voucher for another restaurant in the hotel. It was only chicken fingers and a burger, so not that difficult, nor that expensive for them to comp us our meals. Seriously.
There are hardly any shady areas available even though the Las Vegas sun and heat are overwhelming. In order to have any access to an umbrella, the charge is $50 for the umbrella and $50 per person for a lounge chair under said umbrella. So for my husband and I, it would have been $150 PER DAY to have any access to shade. And that's not even counting the cabanas.
The pricing for the cabanas is completely random. On one day, the cabana prices ranged from $275 to $575 and every number in between simply based on the time of day and the current heat index. It seemed that the staff simply increased the prices when it got hot, then lowered them an hour later. With a cabana, you're supposed to get better service, but from what I could tell, the cabana customers waited just as long as everyone else for their food.
Moorea Pool area - for adults - was advertised as "european" bathing - ie: topless, but that wasn't permitted. Also, it was supposed to be very high end and classy, but the unattractive women and men that were in Moorea made it not worth the money.
Overall, do NOT waste your money staying at this hotel if you want to use and enjoy the pool. Regardless of hotel amenities, the pool sucks and if you're getting free entrance in a town that nickels and dimes you for everything (yes, everything) then you should at least have access to a pool that you can enjoy.
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