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  • Sadly Palazzo is starting to look and smell a little old and stale in the guest suites area. Came to Venetian 3-4 years ago and all was shiny, bright, fresh and new. Understandably perhaps the luster is starting to fade a little. Still OK but nothing special any more. Call down to request a firm pillow. Hour later no pillow, call back down and no record of my call. Eventually get a pillow - same crap as in the room already. Buy the resort upgrade for $19 a day as it includes wireless - then they charge you for both. When you finally talk with a real person (An office person with an attitude) - just an error. Right just do that a couple of hundred times a day - rip off! Corkscrew in room broken, iron from the ark and filthy, panel over aircraft vent has to be held up by leaning a cushion against it. Palazzo again? No way
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