Nice rooms, customer service sucks. Computers and phones were down, refused a 1pm check in early as a result, yet checking out was as scheduled.
Front desk continued with insult by pointing out, "if you were able to check in early, we would charge you anyway". Was told no check-ins till 4pm, showed up at 3:20pm and 60 guests in line checking in.
Also no early bag check, was told that was available yet they were all sitting in office doing nothing, no management keeping employees on their game, joke.