I loved living in the Carlyle and was sorry when I was transferred and had to leave. I really miss the amenities, the neighbors, and the staff. Perhaps some writing these reviews are not accustomed to living in a large city 500 unit building. One cannot expect everyone to be cheerful, smiley, and terribly optimistic every day of the year. GROW UP. Perhaps you should move to a small town and live in a private home where you quite often really find it hard to become acquainted with your neighbors - for your sake I hope they will be friendly and "smiley" all of the time. If you chose this living accommodation to make friends perhaps you should join a social club. After all, it is a "private" residence and many people who choose to live in such a building prefer their privacy and many really don't care to know everyone else in the building. I actually enjoyed that everyone wasn't " poking their nose into my business".
I found the staff very accommodating and never had a complaint. However, I didn't expect them to bend over backwards for me and remember my name out of the 500 plus residences. Actually I had trouble remembering their names.
Good luck finding a place that fits all of your desires and can provide you with (nearly) free utilities, amenities, and service like the Carlyle.