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| - I can't think of a more unprofessional company that I've ever had to deal with in my entire life. Never have I had to commit so much time to emails/phone calls with a company, only to be left hanging, waiting for call backs, writing 3~4 emails to get a response, waiting days for said response. When i did get a response, it was short and sometimes even rude. When I asked to speak with her Manager, I was told no. That I could only deal with her.
But that's only part of it. I think the easiest way to showcase my issues with Park Ave Properties would be in a list form.
1. Told we couldn't move in until 7 days after our requested move-in date due to maintenance, only to arrive to a condo that had not been properly painted, locks hadn't been changed, drawer and door handles broken off, burned out lightbulbs and finding the owner was storing a light fixture in our closet (illegal).
2.) When we did arrive our "Rep" left no instructions as to WHICH lock box contained our keys. That was a fun search outside in 35ยบ weather, in the rain. After all, there was only about forty lock boxes. Also, she said it could be one of two possible combinations. Hopefully one works. Yeah, no kidding.
3.) When we asked that our locks be changed and the paint touch ups be redone in a paint that actually matched, it took more than two weeks for the work to be started and nearly a month to be completed. Seriously? Seriously.
4.) On another cold and rainy day I arrived home to find out that my building access key fob had been turned off. I waited 20min for another resident to come to the door. I asked if she knew what was up and she said "You must be a Renter. Your management company didn't do their job." Apparently they had received an inventory notice and were to report their fob #'s. Well, yeah, they didn't do that.
5.) We vacated early. That's on us. Jobs took us elsewhere. BUT, we referred someone who loved the condo/location, applied to move in and was accepted. Saved us from paying extra months of rent.. The only problem was, our "Rep" didn't respond to the new tenant's emails, just like she hadn't ours. It was a constant battle with our "Rep." She flat out lied to the new tenant, likely in an attempt to ovoid doing work/charge us more money.
The new tenant kept asking me for help in reaching our "Rep." She kept saying she needed to move in ASAP, only to get the same runaround from our "Rep." She kept leaving messages for our "Rep," even driving twenty-five minutes to the office to try to meet with someone.
6.) Our security deposit was returned after the allowable one month period (illegal) and was returned only after my asking where it was. Also, it was $5.00 short. One final kick in the rear, I suppose. We neglected to pursue a lawsuit against them over the late return/short return.
This all happened a few months ago. I didn't want to write a review in anger. But I do want to warn other potential Renters the dangers of working with Park Ave Properties. Save yourselves the headache. You'll be thankful.
**And OMG, I forgot to mention our "Rep" didn't even know which mailbox was ours! We had to call the post office, who then had to have our mail carrier call us back with the number. That took 10 days to figure out. On the plus side, our mail carrier was a delightful woman.**
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