rev:text
| - My husband and I came to this one very often, mainly for their grilled rib eye and burger. Sometimes I will order their regular grilled trout too. So we mostly get these three, very stable, and that's how I can say that their quality has been very consistent.
We always order our food well done. And they are able to wood fire grill our food (including steak, fish and burger) to well done without burning them. There is char, but not burnt. That's a very very admirable thing and please keep up the good work.
There was only one time so far that they made a mistake on our burgers, it was underdone (we wanted them well done). They humbly acknowledged the mistakes and fixed it for us. The manager would even come out to apologize and gave us a coupon for the bang bang shrimp as a gesture of apology. It was very professional and good work ethics. We didn't end up using the coupon because we are allergic to shrimp. But we admire and appreciate the gesture, so we keep going back after that mistake. Mistakes don't happen often anyway too, that was the only one mistake we experienced out of numerous visits.
I don't know if they age their steak, but I don't really care for those long aging taste anyway, and I don't feel that their steak is aged, I like the texture of the rib eye they offer, soft and tender, good quality.
The staff are all courteous and friendly. There was one particular young waiter that we really like. I think his name is Cameron according to the receipts. He is easy to make conversation with, and he gives good service and also very energetic and has good work ethics.
Please keep up the good work. I really like this restaurant. I like this one so much that I didn't even care about visiting the other location on Charleston as I want to keep having this good image of Bonefish by only coming to this one in town.
|