PSA: Arrive to your shuttle area 10-15 min EARLY! Shuttles will leave before their scheduled time with or without you!!! I went to the taxi/shuttle area of the Westgate at my designated pickup time 8:35 and no shuttle was seen so I waited as they said there was a 10 min pickup window. After 20 min the hotel taxi concierge tried calling with no answer. Finally I was able to get a hold of someone 30 min after my pickup time only to be told the shuttle was there and picked up 3 other passengers leaving at 8:37 and the next shuttle wouldn't be until 9:35. Even though I didn't believe her as I was there at 8:35 there wasn't any I could really do so I just told the lady whatever. The next shuttle arrived at 9:25 and departed at 9:30 (five min BEFORE the scheduled time) so I find it very hard to believe the shuttle I was supposed to be on didn't depart until 2 min after my departure time. I sure hope no one on the 9:35 shuttle missed it and was told it left after 9:35 and in turn missed their flight home. Fortunately I wasn't checking any bags and I have TSA Pre-Check so arriving to the airport 2 hours early isn't a necessity for me and I made my flight just fine.