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  • My husband and I went to the store on June 29th. We planned to purchase two doors. We decided to pay $35.00 to have an installer come to the house and measure so that Lowes can install the doors. We would be paying several hundred dollars to get the doors installed. After the installation, Lowe's would refund us the$ 35.00. Our paperwork said we would receive a call from an installer within 2 business days. I also had a few other questions that our salesman said the dept Manager would call me about the next day. Never received a call from anyone at Lowe's! By July 2 we still had not heard from the installer or the dept Manager. I called the dept manager and asked him my few questions that I had. He answered one question and said he would have another millwork person call me. Millwork never called me! By July 3, I called our salesman (David Crane). He was surprised that I had not heard from the installer. He told me he would send a message to the installation dept about calling us.Today it's July 8th and we STILL have not heard a peep from anyone at Lowes. Our total order that we planned on spending at Lowe's was around $1700.00 !! I called today and asked to talk to a store Manager. I told him that we have not heard from anyone at Lowe's and that we are not going to proceed with our order. I told him we would like our $35.00 back. He said OK, just bring in your receipt the next time you are at the store. He never apologized, he never even asked me what my customer number was so he could look up our order and maybe somehow save this sale !!!! I cannot believe how unprofessional this store was ! Goodbye Lowes...Hello Home Depot !! What a shame ! David Crane our salesperson was very nice and helpful to us...too bad he is losing the sale.
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