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  • What a cluster****. I have ordered from this location so many times with zero problems. I ordered delivery for my family tonight using the online app, and it said it would be delivered in 37 minutes. One hour goes by, so I call them. They claimed that I called in and cancelled the order....Um, no. I told them I had the email and the text from Pizza Hut, why TF would I call and cancel? They probably just didn't make it or see it, but were too stubborn to fess up. So regardless of the situation, I said I still wanted my food...they claimed they already refunded my credit card so I would have to pay again (another lie). Finally I ask to speak to the Manager, and the guy claimed he was the manager. I asked for his name so I could call Corporate and complain (which I did). He claimed his name was 'Rock'. I kid you not. Of course he refused to give me his last name/employee number...probably because 'Rock' doesn't exist. The good news is the guy at Corporate was super apologetic, but I am not optimistic anything will get resolved. I know people say this all the time, but I will never order from that Pizza Hut again, and you shouldn't either.
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