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  • We rent frequently from Enterprise. Ironic because we rented last fall from this location and didn't experience this chaos. We arrived in Las Vegas on Thursday afternoon of Labor Day weekend. The location adjacent to the McCarran airport was the worst ever! Not sure why the operation has fallen below standards. It was super hot outside when we arrived in Las Vegas. We took the shuttle to the rental building and headed out to parking garage. There is no air conditioning. Enterprise keeps the doors open to the little office, so you bake inside the garage. In Phoenix, Enterprise has 2 huge refrigerators full of ice water for customers to drink while they wait. Nothing like that in Vegas. There was only 1 employee checking people in. There seemed to be no queue or method to the madness. There were lots of folks waiting for service and the poor employee kept apologizing for being understaffed. Someone finally called our name and we wandered over to find our vehicle. As we drove to the check-out counter, the clerk asked, "How was the customer service." We explained our disappointment with the operation, but she insisted on asking about how the employees treated us and whether they were polite. We explained that the Enterprise operation fell short of efficient service. She really didn't get the point, so we said, forget it... As we drove away we noticed a damp smell in the vehicle and that the front windshield was filthy. Upon exiting the parking garage, we drove directly into the sunset and were unable to see clearly. We had to pull to the curb to clean the windshield so we could see and drive safely. We also stopped by the local CVS to purchase an air freshener to help mitigate the stench. The vehicle otherwise was clean and dent free. But most importantly, the air conditioner worked great!
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