I should have known better. We ordered 4 slices, sat down and waited and waited and waited. I finally walk up and asked about our food. It was on the side I guess she forgot. Then we ate and it was cold and horrible. Myself being from Brooklyn the only thing here from New York is their prices. I'm sure in Charlotte there has to be better. My guess the only reason they stay in business is luck. Their customers don't know any better.