This location needs a major overhaul. In the past, we never had any issues. Tonight was an entirely different story.
We stopped in a little after 6:30. One person in front of us and a large group with several children behind us.
Cashier didn't really greet us and didn't seem too thrilled to be there. A very strange vibe and not good for customer service at all. We ordered two 4 for $4 meals, for dine-in. Simple enough.
Then we waited. And waited. And waited.
Finally, when it had been a solid 15 minutes without our food, I approached the counter and was promptly ignored for a few more minutes. Then, the large group with several kids - the people behind us in line - got their food. Wait. What? We had not gotten our simple order...the person in front of us had not gotten her order...but this large family now had their food? Unacceptable, to say the least.
I asked the cashier about our food and he literally stood there looking confused. Our name had gone from "In progress" to not being on the board and he couldn't figure out where our food was for a minute. Then he asked if it was to go. I said - "No, it was for dine-in." Then I explained that it had nearly been 20 minutes now and the group after us already had their food. He apologized, miraculously found our food rather quickly, and gave us larger drinks to help make up for the wait.
Very frustrating experience.
Worst customer service I've ever had at a Wendy's. Definitely will not be back to this location unless they make some changes. No one should have to wait over 20 minutes for "fast food."