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  • THE WORST!! NEGATIVE RATING! This was the worst experience I have ever had with Popeyes Chicken & Biscuits. I love the food and recently moved to AZ, so I drove 15 miles out of my way to get some of their food. I arrived about 6:30PM on 18 May 2016. I went through the drive thru and placed my order. They said it would take an extra 5 minutes. After parking and waiting 40 minutes, I went inside and asked about my order. There were no customers inside and when I approached the counter, I received no greeting. A slow approaching greasy looking young man approached, said nothing and just nodded as if to say "what?". I informed him I had been waiting and asked how much longer it would be. He yelled around the corner to ask about my order, and then came the fire works! A young lady yelled back, "we didn't make it! He is new Israel, and you are not helping us! You need to help us!" ( I guess a new person was being trained and the staff was too busy ) Israel then walked around the kitchen, and opened then leaned into the walk-in, grabbing some fish or chicken fingers by his hands and tossing it at the fryer. He never said a word to me--just walked around in a stuper like a zombie. He stood near the back behind the main food prep table barking out orders for more mashed, beans etc. I stood there for about another 5-6 minutes thinking my food was on its way. Then, unprofessional Israel approaches the counter slowly and tells me, "they didn't make it yet, it will be another 5 minutes or you can have your money back" It was unbelievable the lack of professionalism I witnessed. I asked for my money back, and 'Israel" disappeared then returned with a finger smashed wad of bills and coins and plopped it on the counter, turned his back and walked away without saying a word. Fire these people!! I'm shocked to see all the negative ratings this location has!! This is pathetic service!! If I could give a negative rating, I would. This location is a disgrace to the Popeye's franchise! The staff is either on drugs, needs training, supervision, or all of the above based on what I witnessed. Do not give this location your money! They do not deserve to be in business!
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