Called in for a quote did not get a call back same day. Ricardo called back next day and I asked if I could give him a quick call back in 20 minutes. He states he will probably be helping another client by then...... ummmmmmm irrelevant answer as far as I am concerned as a customer . I call back the gal answers and says Ricardo is on the other line and has another call holding , can he call you back. Nope I'm good. If it's this hard to get an estimate do you really think I am going to spend thousands with your company on new glass double front doors. No.. avoid them. Sounds like they need to hire new staff and additional employees if they are too busy to take on new clients