Staff was super friendly and apologetic that the credit card system was down. It is located in a great location on the North shore. It is in walking distance to just about anything. The shower tile could use an updating but it's still clean. The room was super comfortable but a little bit smaller than other locations. It was still a great place to rest our heads and even hang out after a long day of shopping and touring. On a side note you are 5-10 minutes from the aviary.