I really like this location, especially in the summer when their patio is open! It's not very busy most of the time - at least, I've never had any trouble getting a seat.
My only issue, and it's really a non-issue, is the staff. Most of them are nice enough, but no one really engages with the customers. One staff I see regularly seems downright annoyed at having to serve customers. On the whole it doesn't bother me too much, but it is something I've noticed.
Overall, it's a great stop if you're in Bloor West Village and want something familiar. Definitely come by in the summer and check out the patio!