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| - We had a reservation for 10 guests on a Friday night for 7pm, 2 guests were coming later due to other commitments and would be joining us. Upon entry we were approached by a female server whom I later discover is the owners daughter/waitress (ODW) who asks if we have a reservation. My friend replies yes, for 10 people but 2 of them will arrive later and her response is "well is it for 8 or 10 people? because your reservation was for 10." Strike one lady. That's not how you speak to customers, whether it was for 8 or 10 the reservation was for 10, and as such a table of 10 SHOULD be set up, it wasn't and we were lead to a table of 8. I would like to mention that at 7pm there were only 6 tables in the restaurant occupied.
As the rest of the group came in we had ordered some beverages and sheesha. Between 8 people we had 5 sheeshas followed by canned pop- I would never consider pop in cans as fine dining, sorry. ODW comes back after a while and asks if we are ordering apps. Half of the party declined the apps as they were ordering meals and starter salads (TO START, AS AN APP) again, she provided attitude, repeatedly asked if we wanted hummus to start or a sampler platter. We all felt it was pretty aggressive, especially since some of the guests in our party did order apps for sharing!
About 40 min later we order our meals, and my friend next to me asked for extra garlic which she was later charged $8 for. Its well past 8:30 and after 45min elapses one of our guests inquires when the food was coming out as she had to leave by 10:00. We get a scripted, "sorry the kitchen is behind, your meals are out next" response from ODW and she proceeds to tell the 2 other tables behind us the same thing, the restaurant was not even half full. Finally the meals are served at 9:30, the same time the belly dancer starts. THANKS! Great timing there. Strike 2- it should not take 2.5 hours to get a meal served.
The salads were fine. Those who ordered the chicken said it was good but the party host noted it was a strange texture, almost rubbery. I took a small taste, and agreed; the texture reminded me of the boxed chicken you can get for $25 pre-portioned frozen in the boxes that are sold at Sobeys, its chicken but not the best quality chicken.
I ordered the "tenderloin" kebab skewer platter, I will not speculate as to whether it was tenderloin or not, but I know what good tenderloin is and this was not anywhere as good as I've had, regardless I ate about 3 chunks and maybe 4-5 of my side of frozen fries and none of the traditional veg. Under the last 3-4 chunks of meat, I find a short black hair, about 2 inches long (my hair is about 10 inches long and basically blonde). I politely get the young male waiters attention and he agrees thats not right and motions to ODW to deal with the situation and shes ready with excuses as to how the hair got there with zero apology or accountability.
Instead of promptly removing and offering to re-make the dish, like a fine dining establishment would, she denies it was HER hair or the kitchen staff hair and goes so far to say that it probably came from one of the vents or the dark haired patron sitting directly behind me and it somehow made its way UNDER THE MEAT. I calmly tell her, no, not likely. She counters with the COMICAL offer to replace the 2 pieces of meat that the hair was under OR comp me 5% OR give me a coffee and desert on her. WOW really? coffee and a piece of baklava to replace a $40 meal?! I say no, thats not right- I'm turned off by the entire exchange and just shake my head in utter disbelief. She then aggressively takes my less than half finished plate and goes to the back, comes out again, and offers to make me another skewer but bye bye to the sides she tossed and she was doing me a favour making this skewer as "we never comp meals here" (PS I never asked for a comp, but an apology and remaking it sans hair would have been sufficient) She brings a portion of 4 pieces of meat on a plate and to-go box and asks me to make sure there is no hair in a condescending tone, and a step further boasts this replacement costs her $16. I decide she will receive $0 for a tip after this.
STRIKE 3. Who runs a business like this and why is this person at the front of the house? THIS is the kind of person you want representing you? Wow. Here's a bit of advice to the boss and his associates with the Tony Soprano table set up in the corner. While you are all tending to whatever it is that you all were doing your waitress manager or whatever it is she is, is running your business into the ground. As evidenced by the filtered reviews-she is not doing you any favours. Do as you please but know she has zero customer service skills. The restaurant has potential and the dancer was sensational, and if I wasn't with such a large group, I would have given the ODW a piece of my mind.
The zinger was the 18% auto gratuity already added to the bill as a final F YOU! Terrible!
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