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  • At first the service was very good they answered all questions gave a quote quickly talked us through options. After we got the final measurements we didn't hear from anybody for a week. All this time we had an inoperable kitchen. We call them and email with no response finally we get through to someone and they hadn't ordered the material yet. "They are expanding and we fell through the cracks". They rushed the order so it would be another week after they got the material instead of the normal 2. Ok sounds good. The date they told us passes so again we call and they said Thursday or Friday someone would call with a time. Nobody calls and Thursday afternoon they show up while we were walking out the door. Luckily we were able to move things around and wait while it was installed. The process went quickly but they didn't know what to deal with our bowed wall and the bar piece wasn't installed well. When they measured I asked how big of a piece can be installed without extra support I guess we had different definitions of extra support because now there is a big piece of ugly plywood that can be seen from the couch. There are scratches along the fronts and the seams weren't caulked. We asked about getting that fixed and installing a matching backsplash they said no problem Monday or at the latest Tuesday. Never heard from them. We texted and called they said it had to be pushed to Thursday. They never called. We call Friday morning and they said they did call Thursday but didn't leave a voicemail. We had no missed calls so I don't know if they did. We talked to the owner and again said they are expanding. **update** I am changing my review from 1 Star. The owner and installer came on Saturday morning and finished everything and installed the backsplash. They said that is how they install bars with 2cm so nothing could be done about that.. so be aware of how that will look. Aside from that the overall look is great. I am leaving it at 3 because of the amount of time it took and hassle. Hopefully we were a one off and this isn't normal for this company.
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