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| - Our night out at Jade with friends for a holiday dinner turned into onto one of the most embarrassing dining experiences we have had.
*One member of our party has severe allergies to gluten. She asked the server for gluten free soy sauce. Server returns with soy sauce, first ingredient:wheat. We give back the soy sauce and ask the waiter for gluten free soy. He goes back a second time, comes back, and says the shipment hadn't come in. The gentlemen with us hopped into their car about to run to Harris Teeter to grab some when server finds some in the back.
*We placed an order to come on two plates for each couple. Our friends only have 4 of 6 items come out on their plate, as do we. We realize this as we start to eat and tell our server. He goes back to check what happened, and tells us the remainder of our food was mistakenly brought to another table and will be right out. Comes out about 20 minutes later. Sashimi was super small slices.
*One roll that came out later is the spicy tuna roll that myself and other couple ordered. So, apparently their spicy tuna has crunchy in it=gluten. I tasted this just as my friend allergic to gluten was eating her second piece.
At this point we call the manager over who we find out is actually the owner. So John Chin walks over to our table, arms crossed, rude look on his face, and interrupts us as we are beginning to share our experience first about the gluten free soy sauce. He addresses us with his voice raised that he took the soy sauce was mistakenly from the gluten free bin, and then he ended up finding some. Fine.
Secondly, we share how we had to wait for half of our food for 20 minutes after it was served to another table. He then proceeds to argue with us that it wasn't true and all of our food was on one ticket. The server asks to talk to the owner away from our table (as this owner is beginning to cause a scene). The owner actually comes back to our table with a handful of tickets and starts going through the tickets AT OUR TABLE to find ours to 'as he states' prove he is not a liar. We are beginning to tell the owner this is so embarrassing to us, he needs to stop, and leave our table. The waiter then apologized profusely saying he ended up not ringing in the full order and that in all actuality he was trying to scramble to get us the rest of our order. He says he should have said something and took responsibility for the mix up.
As for the crunch in the spicy tuna roll, owner says it has always been made that way. However, for people who have allergies this is not stated ANYWHERE in the description. He repeats loudly that it was always made that way for years, that's it. Our friends who have been in the industry themselves cannot fathom how an owner/manager would come at this situation in pure defensive mode. No apology, no comps after bottles of wine and hundreds of dollars. Our waiter (whom I felt badly for at this point) offered to buy us dessert on his own dime, which we refused.
I have read reviews of Jade before mine that have all had negative interactions with this owner. We will be sharing this experience with friends, family and coworkers of large corporations that frequently dine in the Ballantyne area. I will no longer be supporting a restaurant or any of the chains where John Chin is the owner.
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