We set up a brunch tweet up here about a month ago for Sunday at 11 am. I was half an hour late arriving so the other 2 gals had gone ahead and ordered. Their food came promptly and shortly after I had arrived. I put my order in fairly soon after getting there. The waitress was on the ball and kept me focused on ordering.
The girls and I got to chatting and by the time they were done eating they pointed out my food should have came. This was about half hour after I ordered. I went and enquired about my food and I believe it was the manager that looked into for me. He came back right away to inform me that my order had been entered correctly and that there was an error in the kitchen. He got my food made as quick as possible as I had somewhere to be at 1pm(by this point it was about 12:15 pm). He brought me my meal and informed me that it was on the house. It was delicious. Typical breakfast fair of eggs, toast, hash browns, sausages, ham and bacon.
One of the other girls had ordered an ice tea from the manager that was forgotten. He brought it, did not charge her and gave us a round of bazooka joes(shooters) for dessert... also on the house!
While there were mistakes made I was very happy with the response and making up happy customers. My bill came to 00.00. I would definitely go back with that kind of service!