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  • Horrible, horrible service. I'll start off by saying this was our last shot at giving PF Chang our business because of a horrible dining experience the last time we dined in. We got there right at the start of dinner service. There was no wait but the two of us started the night's waiting list. We were told 5 minutes. We were seated in the foyer and watched 12 customers leave after eating. 12! Were we seated? Nope. We watched about 20-25 more people come in and get on the list before we were finally seated after a 20 minute wait. I even asked the hostess how much longer and she replied with a "snippy" answer that we were next. Really? We were next? I think we could have figured that out since we were the first ones on the list. Waitress was very friendly but the service was atrocious. We ordered a bottle of wine which took a while to get to us. When it did, my wine glass was disgusting. It took 7 minutes to get a new glass. Seriously? 7 minutes for a glass? My wife and I ordered the dinner for two which includes soup for each. Lo and behold, my soup spoon had some brown stuff crusted on it. Had to wait, wait, wait for the waitress to return. She was no where in sight. Not in the dining room anyway. Didn't take as long to get a new spoon and she did apologize. The food arrived in a reasonable time and it was good. Soup, crab wontons, sesame chicken, sweet and sour pork. It was decent. But it was all delivered by food runners. When it came time for dessert, we sat there and waited almost another 10 minutes for her to bring the dessert tray by and show us what they had. I think you can figured by now how long it took to get the bill and then to get the check to sign. We got there shortly after 5 pm and didn't get out of there until 7:30! ????? To sum up, food = okay. Service = TERRIBLE!!!!!!
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