This is a candidate for one of the worst-managed gas stations in the Cleveland metro. A gas station has one primary thing it needs to do well: Have gas. Nearly every time I come here, multiple pumps are out of order. Also: The receipt tape is ALWAYS out at the few pumps that are functioning. ALSO: You are asked if you want to buy a car wash about 7 times before your pump activates. ALSO: When you do buy a car wash, the car wash is frequently out of order, and so you must keep your ticket--DON'T LOSE IT!--until the car wash is functional again. ALSO: The employees here give two s**ts less than even your average lackadaisical gas station employee. ALSO: They are frequently out of many things inside the convenience store. ALSO: They play those non-stop, G-D, loud TV ads at the pump.
Whoever manages this station could *care less* about good management. He or she is sitting on a high traffic location and they know it, and so they obviously just don't care about anything. Asleep at the wheel.
The short version: This is by far the closest gas station to my house in Shaker, but I make extensive effort to avoid patronizing it.