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  • It's too bad that I had to return to Fry's to buy a keyboard and a mouse last night. I thought, how tough could it be? My GOD we need a Microcenter or NewEgg store here to break up the monopoly of horrible customer service. All the keyboards had a reduced priced on them, so they were open, and returned. The associate tried to lie to me, but I know better! They couldn't get me an unopened model to start with. Because the keyboard was marked down, it took 30 minutes, AND several overrides as their stickers expire! From the first counter, we were taken to another counter across from the front. The manager had to override the same transaction 3 times! Talk about the left hand not knowing what the right hand is doing!!! We are at the checkout, and sure enough, another manager has to override the transaction twice! But wait! There's more! The associate has to take our items across the way to the other manager while we wait some more! It's just a keyboard and a mouse for God's sake! To hell with your fake "I'm sorry." You could at least knock off SOMETHING off your overpriced items to make up for the crappy service! Someone! Anyone! Please open up a REAL electronics store and put Fry's and their substandard business model out of business! They are rude, lie, and don't know the first thing about customer service. That goes for line employees, supervisors, and managers. It is one of the WORST run companies I have EVER seen! NEVER AGAIN!
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