I shop at LOFT all the time and 9 out of 10 interactions with the employees here leave a lot to be desired. One older lady flat out ignored me even after seeing me with a stack of 5-6 pieces of clothing over my arm. It seems like they're personally inconvenienced when you need to make a return or ask for another size. Every time I'm there, sizes are completely picked over with tons of XS, S, and M's. A lot of the clothes are great, the prices are sometimes a steal, but if you're looking for great retail customer service, this ain't the LOFT to go to.