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  • Ugh! Didn't want to write this one but decided I should. I so want this place to be successful that I think it is important to remind them to focus. I went to the restaurant this week to purchase takeout for a lunch meeting. To say I have been DYING to try it is an understatement. First, I can walk to it. Second, I love sushi and poke bowls. Third, tons of my friends had posted the most beautiful Insta posts and positive comments. The place the gorgeous. The staff is so enthusiastic. But not through or detailed oriented enough. I wasn't given a "place card" when I ordered but didn't realize I needed it. Multiple times staff came over to ask me if I had a question and was ready to order and I told them I had already ordered. They brought me my to go bag and I grabbed some chopsticks and left. After I got back to my home office and was preparing for a meeting I found that they did not include one of the items we ordered. When I call back, The first thing they said is oh you forgot your nachos. I didn't forget it they didn't give them to me. Sorry, I'm just a pet peeve about the customer is always right and you should never say anything to make them feel like they are wrong. Especially when they are not wrong. Theyvasked if I could come back which wasn't possible so then they said they would talk to their manager and I would have a credit next time I came. I will update this review based on the next time I come and if that works out. After getting off the phone with them, I opened my bowl and started to eat. That's when I realize that they completely ignored the instructions that I gave them and I saw on the computer screen. No Mandarin oranges no red cabbage. See this bowl, they didn't listen. Even though it was clearly printed on the screen that I saw when I ordered. The reason it is 3 Stars and Not 2 is because the food was great. But they got two strikes on a to go order. You cannot fix that customer experience after they walk out of the door so you have to guarantee the orders are accurate. FYI - I went early so it wasn't super slammed. I will definitely try again but hope this review makes everyone double triple check their to go bags before leaving
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