The teas are amazing! However, I truly dislike the high pressure service/sales!!! I can read the sale signs, and if I need help or want to try a specific tea I will ask. I appreciate the friendly and welcoming feel and asking if I need help, but the pressuring to buy more than what I came in for makes me almost not want to walk into one of their stores and buy everything online!!! So, love the product , but the sales are a bit over the top!