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| - Very discouraged by my recent experience at Bridal Desires. I've been to 3 other bridal shops in the area and this one was by far the worst in terms of selection and service. The consultant was nice enough at the start. She asked questions, suggested dresses and accessories, but her service level dropped drastically when she realized I wasn't finding what I wanted. The recently remodeled shop is pretty, but the walls don't go all the way to the ceiling and it's very noisy and difficult to hear the other people in your party. Also because of the walls, I could hear my consultant and another employee gossiping about me in the back. My consultant was listing off all the things I wanted in a dress (I assume justifying why she wasn't making a sale) and the other employee replied "And her budget is only $XXXX!?" For the record, my budget is healthy according to the research I've done, especially since I am looking for something simple. I haven't experienced a problem at any other store or had a hard time finding dresses that fit in my budget. It was pretty insulting and not very smart as my change room backed directly onto where they were talking in the back. Also, because of the lack of full walls you can smell employees microwaving their lunches. Trying on bridal gowns and the smell of last night's pasta don't really go well together.
Another problem (at least in the room I was in) was that there is only a mirror in front of you and one way back in the change room behind you. There is no good way to see the front and back of the dress. I've never seen this at another bridal store. Furthermore, the pedestals are not secured to the floor in any way (more like stools just placed there) making them very hazardous when you're stepping off in big, long gowns and heels.
At the end of my appointment, my party and I stayed to look at the mother of the bride dresses. My consultant made no attempt to say goodbye to me to close the appointment. I had to go back and find her to say thank you. Even though she could probably tell that I wasn't buying a dress, it's still good practice to make sure the customer leaves with a good feeling. They could still recommend the store to their friends and family or shop their for bridal party or mother of the bride dresses--two things I definitely won't be doing.
If you are looking for places to buy a dress in Durham region, I would consider shopping elsewhere. There are lots of other nice stores and boutiques with much more professional service and better selection.
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