I would say one of the more straightforward and easier-to-order places in the Commerce Gate Plaza. Generally, people order a rice bowl and call it a day. I got the Shitake Don, which came with mushrooms, rice, and some vegetables. My friend got the Gyuu Don that had beef slices. The food was satisfying and filling for the price. About halfway into our dishes, he found a hair intertwined in the rice. He immediately lost his appetite. On the bright side, the restaurant was accommodating but this incident made him more cautious and less eager to eat his new bowl, or to return to this establishment.
I would have appreciated a complimentary dessert or appetizer as well. It appeared that it did not shock the chefs, as they continued working without hairnets. Even though other restaurants may not follow these procedures, I feel like they shouldn't have swept this occurrence under the rug and as if it never happened. In other restaurants, I would receive an additional apology from either the supervisor or manager.