I was grabbing dinner next door when my vintage vape pen died on me. So, I popped into the Ohm Factory, was greeted immediately by Isaac. The vibe was energetic. Isaac made me feel as if I were a long time customer even though it was my first time. He was so knowledgeable, friendly and helpful. After he explained the differences between a few different products, I made my decision. There was no pressure or hard sales pitch which I appreciated. He didn't let me leave until my vape was up and running so that I could enjoy it right away. I wanted to add a tip to my card for him and he would not accept it. Isaac clearly loves what he does! If the owner is reading this, keep Isaac happy...he is a gem.