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  • I love Wingstop but I don't know about the customer service at this location. I put in an order on the Wingstop App for delivery and it went through smooth. I was tracking my order and it finally said it was out for delivery. I didn't know that Wingstop employees don't deliver, they have Uber or DoorDash or Postmates deliver your food to you. So I was expecting my food to be delivered to me around 7:50 but 8:00 rolls around and I was like man, this is taking forever. So I check my tracking and it says my delivery was failed or cancelled and to contact the location I ordered from, which would be this location. The Uber driver never called me to let me know if they had any issue with finding my house, if no one was home, whatever the circumstances are, I was not contacted via a notification from the app or a phone call. So I call the location and a gentleman answered and I tell him what happens and he tells me, "I can't do anything about it, we use a third party for delivery so we don't control what happens with deliveries, you need to call the regional office." Okay wait, the third party you pay to deliver my food didn't do their job correctly but suddenly you have nothing to do with it?? So I tell him I want to talk to a manager and he says he is the manager. So after arguing back and forth I told him to forget it but to remake my order and I'll pick it up. I go in to get my food and he said that he called his regional manager to just wave the delivery fee which was only 2.99.....? Wow thanks. I proceeded to ask if the delivery driver brought my food back to the location to possibly say "Hey I couldn't deliver this order so here you go, contact the buyer." But no. This Uber driver didn't deliver my food AND they got a free dinner. I would've been fine if they handled the situation better but saying, "We don't handle deliveries since we don't do them so you're going to have to call regional to take care of this" is complete bull. I got emailed to contact the location for any delivery concerns when it sent me my delivery cancellation notice and on the app, it says to contact the store as well. So they might want to train the so call "manager" to handle these situations better.
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