These guys are amazing and actually care about you as a person! I had a hold up due to a glitch at closing with my very first home I purchased. Truck loaded and at my new location, but no keys yet! What a nightmare. Most companies would have said "sorry lady" but we can't wait. Jon called his supervisor and not only allowed to wait, but worked out 30 min of non-charged clock time for their lunch break so I didn't have to incur all the extra cost. Organized, professional and CARING. When do you see that now days? Make sure you ask for Jon...he is the best!!