I contacted Suburban plumber (July 2015) to replace a sewer pump as my usual plumber I have been using for the last 17 years was not having any workers available to do the job in a timely manner. No one want a sewer pump not working and risk sewer backup!.
After installation I had to call him several times as the alarm to the pump will go off. He came several times ( and charged me almost every visit) and could not figure out was wrong. He even once laughed at me that he was not charging me for that visit! He also ignored my calls several time...I finally got my usual plumber involved and after pumping out the pit ($$450), correcting the connection ($400) as well as several services calls and finally replacing the sewer pump once more ($752). All this in a 15 months period. The quality of his work is not at the level expected. After calling him in January to discuss with him about the situation and setting up an appointment he did not show and after calling him he told me he was not coming and that the pump he had installed was correct...(but this pump did not do the job required properly).
I wish customers will avoid wasting time and energy and select another plumber. It will save time and money. And possible sewer backup.