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| - What a great group of people! I'm an American who was stuck in Calgary for a week after a neverending series of auto repairs. I just had the transmission fixed finally but as I finally drove off, I realized 1) the exhaust was entering my vehicle and killing me, and 2) it was dying and choking while idling or moving in low gears. I called Calgary Mufflers almost in tears - I was at my wit's end for car trouble and mechanical scams. The woman who answered was calm, polite, and asked me to head right in.
When I got there, I felt instantly reassured in their friendliness and professionalism. Despite appearing quite busy, they had a look at my Jeep right away and immediately found the problem. They showed me what was wrong, explained why it was a problem, and said that although it needed a great deal more work, they would be able to do a temporary repair so I could get home. They told me up front how much it would cost and how long it would take. They were prompt, honest, and reassuring.
The repair solved the issue - it was now safe to drive, waaaay quieter, and no longer choked or died. I made it all the way to Illinois (at least 2500 kilometers) and it held up fine. Thank you so much, you should be very proud of your work and customer service.
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