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http://www.openvoc.eu/poi#funnyReviews
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  • From the moment we sat down and had our drink orders to the interaction with the manager, I have never had such poor customer service in my life. The server was rude, frantic and it took 25 minutes to receive our drink order. The other patrons on the patio were not being served very quickly either and families with young children had their orders skipped completely. The server we had should learn the phrase "I am sorry" instead of being defensive when customers followed up regarding their orders. A storm began to approach rather quickly and our table enquired about moving inside as it had started to thunder and lightning and it was dangerous to stay outside. The server told us we could not be accommodated and a manager told us there weren't tables available (there were over 10 empty tables when we ran inside) and that we had our table which was outside. To be told by a manager that we would need to continue to eat our dinner outside, on the patio during a thunder and lightning storm with glasses flying off tables and the umbrellas knocking into customers is absurd. This location should be an embarrassment to the east side Mario's franchise and needless to say I will never step foot in another locations ever again.
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