My vehicle had started pulling to the right, and if you took your hands off of the steering wheel, it would head for the curb. I took it to Network Alignment & Brakes to see what was going on. The tech came into the waiting room and told me he had found a problem. He showed me that two of the four bolts holding the upper left ball joint in place were missing, and the remaining two were very loose. A few months prior I had the ball joint replaced at another auto repair shop, and apparently the bolts that came with it were junk. The tech replaced the missing bolts and tightened everything. I was only charged for the alignment that I needed after the repair even though I asked about not being charged for the repair. That is real customer service. They will get all of my future alignment needs.