Extremely Bad Service (12-10-2013).
Went in for a rotation and alignment, as it is on a first come, first serve basis.
Note that I purchased the 2-year plan when I bought my $1100+ tires from them.
Gentleman (Bo?) told me to come back at 2:30pm as there was only ONE mechanic available who does tire rotations and alignment!
Ran some errands and returned at 2:30pm, gave keys and took a seat.
One hour later (3:30pm), I got up, looked out the shop into the parking lot and noticed my car hadn't moved!
Really? Why was I not told earlier that here was going to be a delay and I should return later that day or tomorrow.
Note that scenarios similar to this have occurred at THIS location not only previously to me, but to several of my friends and 1 family member.
Note 2 - Why is it that Discount Tire always provides good service and pricing? (Rhetorical).